Hesperia Andorra

We stayed at the hotel for one week, and overall, it was a pleasant experience. First of all, the rooms were really spacious, including the bathrooms, which were clean and very comfortable. The location of the hotel is fantastic—perfect for shopping and dining, with Carrefour supermarket just a short walk away. It’s also only a minute away from the bus station, where buses take you directly to the ski resorts, making it incredibly convenient. The staff at the hotel were outstanding. A special thank you to Mikealla, the waitress in the restaurant, who made our stay even more enjoyable. The hotel also has a small spa, which, while basic, offers good privacy, along with a small swimming pool and a sauna. The food is a mixed story. Breakfast was great—fresh and varied. However, the dinner included in the half-board option was disappointing. The hot dishes, like the soup, were served lukewarm, and on the first day, we were served a piece of fat instead of pork meat. After we raised our concerns, the hotel kindly offered us the option to spend €50 in the lobby restaurant instead, and the food there was absolutely fantastic—delicious and far better than what was served upstairs in the included dining option. Another highlight was the maintenance staff, who went above and beyond to guide us on how to start our ski holiday, including the best ski rental options and which bus to take. While the hotel is rated 4 stars, it lacks room service, which is unusual for this category. However, the exceptional staff made our stay memorable and enjoyable. If the chef in the main restaurant were replaced or the food improved, this hotel would truly be top-notch

Perfect location,staff very knowledgeable and helpful specially Agustin on the reception he made our stay special

It seems all the hotels downtown offer the same thing. We chose this hotel because the rate with breakfast was very reasonable & we are pleased we did. The reception area is snazy but the rooms are a little dated. This isn't to say they are not nice. The bed was HUGE, water pressure great and the breakfast was one of the best we've had in Europe.. and served until 11AM!!!! The location is perfect. We paid the extra for parking because there are no other options! Other parking lots charge the same and for 23 hours, not 24 WTF. Sadly parking can not be reserved, so it was a little stressful double parking on the street, running in side to see if they had parking and then waiting for them to open the door to the garage. This just seems to be the way of it. You should note that normal (eg Vodaphone) European Phone coverage does not work in Andorra. So prep for that!! Eg maps and knowing how to find your hotel! Also not there are rooms that face out to the street with mountain-ish views OR back rooms with a single window in the far corner. The receptionist suggested we take a back room which we did but perhaps we should have choosen the other style. We would stay there again. Location, location.

Breakfast was great with lots of good variety. Location was perfect. Only had to walk like max 20 minutes to where we wanted to go. Room was clean and employees were very kind.

The staff were incredibly efficient and resolved a few small issues promptly. They went above and beyond. Spa pool and sauna were good. Beds were exceptionally comfortable and there were extra pillows available in the wardrobe, which i always appreciate.